1. Customers have the ability to place an order online.
2. Credit Card information will be collected at the time of order, but will not be processed until Customer confirms the order with an ERD representative.
3. All orders are processed offline and billing information is kept confidential and is under no circumstance shared with any 3rd party.
4. An ERD Representative will contact customers placing orders online by the information provided at the time of checkout.
5. Inventory on Engagement Rings Direct is updated often, but 100% availability is not guaranteed.
6. An ERD Representative will personally notify you of product availability at the time of order confirmation.
7. If an particular diamond is no longer in stock, ERD will work with you to select a comparable alternative.

Engagement Rings Direct offers a variety of convenient payment methods.

1. We accept Bank Wire Transfers, Checks (personal and certified bank) and Credit Cards (Visa, MasterCard, Discover, American Express).
2. Credit card purchases require an additional 3% convenience fee.
3. Customers paying by wire transfer will receive wiring instructions once they have completed the order process.
4. For International Orders, the only acceptable form of payment is wire transfer.
5. Mark Turnowski, Inc. reserves the right to deposit and hold each personal check, certified check or money order payment and reserve shipping for up to ten business days.
6. Each personal check must be drawn from a US bank account and have the customer’s name and address imprinted on the front of the check.
7. Orders made by check, where payment has not been received for 10 days, will be postponed until payment is resolved. Diamonds are added back into public inventory and may become unavailable in some instances.
8. Customers paying by check will receive mailing instructions once they have completed the order process.
9. ERD Collection orders require full payment up front and are fully refundable within 14 days. Please see return policy for details.
10. Custom orders, including Mark T Collection and Design a Dream Ring require a non-refundable deposit of 30% of the value of diamond and jewelry.
11. All orders, including Mark T Collection and Design a Dream Ring require a non-refundable deposit of 30% of the value of diamond and jewelry
12. If the deposit exceeds the value of the ring, we will refund the difference.
13. Payment is due in full prior to shipment.

Should you need assistance with a payment at any time, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

Mark Turnowski, Inc. will ship your purchases directly to your home or office using the fastest and most secure methods possible. In addition, we offer Free Shipping on all orders.

Mark Turnowski, Inc...

1. Inspects all purchases prior to shipment for quality assurance.
2. Requires the customer provide a physical home or business address.
3. Conducts 3rd party address verification prior to shipment.
4. Provides insurance at the full value of the shipment.
5. Ships all merchandise using FedEx overnight services for the most reliable and secure delivery.
6. Requires a valid signature from the client at the time of delivery in order to accept the shipment.
7. Does not drop ship.
8. Reserves the right to refuse shipment if requirements are not met.
9. Will not ship until payment is received in full.

Free Shipping Policy:

1. Includes the purchase of a loose diamond, Mark T Collection item or custom designed jewelry with a value over $500.
2. Delivery address must be within the continental United States.

International Shipping:

Mark Turnowski, Inc. offers insured shipping for its international customers.

1. An international insured shipping charge will be added for all overseas purchases and determined by the specific delivery location.
2. Customer is responsible for any surcharges required by the delivery country. This includes any duties, VAT and any other import taxes.
3. It is the customer’s responsibility to confirm these surcharges with local authorities before finalizing an order with Engagement Rings Direct.
4. Military personnel located overseas may request their packages shipped to an APO location. Engagement Rings Direct will accommodate this request but please be aware that APO shipments are made through the US Post Office and can take up to three weeks to arrive.

Customers can take advantage of our 14 day money-back return policy. After examining and evaluating your diamond, you may return your purchase for any reason.

Below are our return policies and procedures. Should you need assistance with a return at any time, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

Custom Order:

1. Custom mountings are not returnable
2. Full diamond value at the time of purchase

Stock Order:

1. The Customer is responsible for all Return Shipments
2. The 14 day period includes all 7 week days and begins from the day you receive your package.
3. Return shipments arriving postmarked later then the 14 day return policy will not be accepted and shipped back to the sender.
4. All packages must be shipped via the United States Postal Service with a return receipt and fully insured for the purchase amount. No shipments will be accepted via UPS, Federal Express or any other land carrier.
5. Engagement Rings Direct is not responsible if the item is lost and not insured for the full amount of the purchase.
6. All laboratory reports, appraisals and sales receipts must be included in the shipment.
7. Original grading certificates are required with return. A service charge of $150 applies to all Trade-Ups without original certificate.
8. Mark Turnowski, Inc. reserves the right to inspect and evaluate the diamond for any damages or fraudulent activity. If damages are found the customer will be notified immediately and the item submitted to a reputable 3rd party for further evaluation and verification of the extent of damage.
9. Mark Turnowski, Inc. reserves the right to negotiate a settlement cost for damaged return merchandise.
10. At the conclusion of our inspection we will issue a refund by company check.
11. All refunds will be processed within five days.

Return Directions:

Should you need assistance with a return at any time, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

Mark Turnowski, Inc. offers a trade-up for the full value of the loose diamond.

1. "Full Value" applies to the value of the loose diamond at the time of purchase.
2. Trade-Up Purchases require a minimum added value of 40% of the original purchase price. (i.e. a $10,000 purchase must have a minimum of $5,000 trade-up price to receive the $10,000 credit)
3. Mark Turnowski, Inc. reserves the right to inspect and evaluate the diamond for any damages or fraudulent activity.
4. Original grading certificates are required with return. A service charge of $150 applies to all Trade-Ups without original certificate.

To receive more information about our Trade-Up policy, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

Should you wish to sell your diamond after the 14 day Return Policy is Expired, Mark Turnowski, Inc. will buy back your diamond up to two(2) years after your purchase.

1. We do not buy back diamonds with a color grade lower than "I" and/or a clarity lower than "SI2"
2. 2 year period begins at date of original invoice.
3. Buy-Back is equal to 60% of the customer’s original purchase price.
4. Buy-Back includes GIA or AGS graded diamonds only and does not apply to jewelry.
5. Diamond must be in the original condition.
6. Mark Turnowski, Inc. reserves the right to inspect and evaluate the diamond for any damages or fraudulent activity.
7. If damages are found the customer will be notified immediately and submitted to a reputable 3rd party for further evaluation.
8. Based on damage or suspicion of fraud, Mark Turnowski, Inc. reserves the right to negotiate a new price or decline the Buy-Back.
9. Original grading certificates are required with return. A service charge of $150 applies to all Buy-Backs without original certificate.

To receive more information about our Buy-Back policy, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

All ERD customers are entitled to one complementary sizing for 30 days following the delivery of your ring. We will accept all shipments thru USPS. Your return shipment will be sent to you, no charge, via 2nd Day Federal Express.

A copy of your original invoice must be included to qualify for this no-charge service. Please address package to:

ERD
580 5th Avenue
Suite 3000
New York, NY 10036

For more information on our ring sizing policy, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

Warranty Claim Policy:

All ERD products are warranted for a 5 year period from the day of delivery. This warranty includes the repair of any product due to faulty workmanship during the manufacturing process.

Any product failure suffered due to excessive “wear and tear” or accidental damage will not be covered by our warranty.

If you wish to return your jewelry for warranty repair, please notify ERD and we will provide you with the proper mailing instructions.

Upon receipt of your jewelry it will be inspected to determine if it qualifies for warranty coverage. You will be immediately notified of our assessment.

Our warranty coverage provides for a no-charge repair plus the refund of any shipping costs, as well as free shipping for the return of your purchase.

If we determine that the product damage is the result of normal wear and tear, or is the result of circumstances beyond the control of ERD, then all charges will be the responsibility of the customer.