Where do you ship diamonds?

We ship diamonds to the U.S.A. and internationally: to your business or nearest Federal Express location.

Do you ship internationally?

Yes. International shipping is available for an additional fee.

I'd like to place an international order. Where do I pay customs fees or taxes?

Engagement Rings Direct collects payment for your order plus a shipping fee. Once the package arrives in your country, you will be contacted by Fed-Ex and informed of any taxes or duties and how to pay them.

Can I ship to an address that is different from my billing address?

Yes. Engagement Rings Direct does not ship to residential addresses. A business address is required for secure shipment.

Do you ship to military APO's?

Yes. We will ship your purchase to any military APO using the US Postal Service. Registered. Registered mail shipments are fully insured and can take up to three weeks for delivery.

How long after I order will my item be shipped?

Orders are shipped after receipt of final payment. Custom Orders can take up to 14 business days to complete.

Do you drop-ship?

ERD does not drop ship.

What if I need an item sooner than the date listed on the website?

Rush orders are available. Please call our Customer Service Center at 212.221.1594 to find out if your order can be expedited.

Are your shipments safe?

Shipments are fully insured and require a direct signature at the time of delivery.

Do you have an upgrade policy?

Mark Turnowski, Inc. offers a trade-up for the full value of the loose diamond. To learn more, click here .

I purchased a loose diamond from you. Do you have a buy back policy?

Should you wish to sell your diamond after the 14 day Return Policy is Expired, EngagementRingsDirect will buy back your diamond up to two (2) years after your purchase.
To learn more, click here.

What types of payment do you accept?

We accept Bank Wire Transfers, Checks (personal and certified bank) and Credit Cards (Visa, MasterCard, Discover, American Express)
To learn more, click here .

Will I receive a discount if I pay by bank wire?

You will not receive a discount, but you will not be subject to a convenience fee.

Will I be charged sales tax on my order?

Sales Tax is collected on orders that are shipped within New York State.

Is there a fee for paying by credit card?

Yes. Credit card purchases require an additional 3% convenience fee.

Is there a required deposit for orders?

Custom orders, including Mark T Collection and Design a Dream Ring require a non-refundable deposit of 30% of the value of diamond and jewelry.

When will my credit card be billed?

Your credit card will be billed at the time of deposit and final payment.

Can I pay with two different credit cards?

Yes. If you'd like pay with two different cards, please place your order over the phone with customer service at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST).

What is the credit card security code?

The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.

Can I order through your website?

Orders may be requested through the website by adding a desired diamond or ring style to your shopping basket. Upon checkout, you will be asked to provide your billing information, including credit card information.
Your order will be reviewed by an ERD sales representative and you will be contacted for confirmation before the order is processed.

What if I need help placing an order?

For assistance placing an order, call us toll free at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

What if I have a question about my order, want to change it, or need to cancel it?

For questions about your order, call us toll free at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

I'd like to place an international order. Do I pay customs fees to Engagement Rings Direct or to FedEx?

When you place your order, we collect payment for the item plus the cost of shipping. Once the package arrives in your country, FedEx will contact you to collect any taxes or duties. International shipping is done via FedEx International Priority and usually takes about two days.

How do I find my ring size?

To avoid any resizes, we encourage taking as much care as possible to ensure ERD is provided with the proper finger size before production begins. To assist you, we offer a helpful Ring Size Guide.
If you need any advice on ring sizing, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

What if I don't order the correct ring size?

Each customer is entitled to one free ring resizing within 60 days of purchase. After 60 days, the fee is $25 for gold rings and $50 for platinum rings. We'll return your ring to you (for free) via two-day FedEx. Please note that eternity bands and tension rings cannot be resized and must be completely remanufactured.

Can you engrave my ring?

Yes. The cost is $3 per character.

I have my own diamond but I'd like to purchase one of your settings. Can you set my diamond into an ERD ring?

Yes! When you check out with just a setting (and not a diamond), you may indicate your request in the notes field of the checkout form. An ERD representative will follow up with you for confirmation and shipping details before processing the order.

Can I place a diamond on hold?

In order to place a hold on a diamond, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com. Holds are generally for 24 hours, but can be extended upon request

Is shopping with Engagement Rings Direct secure?

ERD guarantees that our customer's information is secure. All information sent through our contact forms is encrypted using 128-bit Secure Socket Layers (SSL). All orders are processed offline only after confirmation with an ERD representative. All credit card transactions are processed with secure encryption and fraud protection.

Will my personal information be shared with third parties?

No. We keep your information private and confidential.

What are the GIA and AGS diamond certificates?

A GIA or AGS diamond certificate is a grading report that assures the quality of your diamond. GIA and AGS are among the most respected of all gemological labs. Their reports detail key characteristics of each diamond.

What is "Cut"?

A diamond's cut determines how effectively it returns light to the viewer's eye: a well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight. ERD suggests purchasing our preferred and premium diamonds based on quality of cut.

How can I make sure the diamonds I receive are actually the diamonds I ordered?

We ship every loose diamond and diamond engagement ring with an independent GIA or AGS lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.

I found a diamond in your website that I like. Is it available?

Our inventory is updated often, however there is a chance that a diamond of interest is sold or on-hold at the time of request. You will be contacted by an ERD representative to confirm your request and if the diamond is not available, we will work to find you a comparable diamond in a promptly manner.

What is the quality of the diamonds you use for your engagement jewelry?

Small accent diamonds (known as melee) are available in a variety of qualities. We pride ourselves on using premium cut, G/H VS quality melee. Per request, lower or higher quality diamonds can be used and will impact the cost.

Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?

No. ERD only offers diamonds that are 100% natural and untreated.
The Gemological Institute of America (GIA) and American Gem Society Laboratory (AGSL) will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds - which are all GIA or AGS certified -- is another guarantee that your diamond is natural.

What are conflict-free diamonds?

Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation. Engagement Rings Direct guarantees that our customers receive conflict-free diamonds.
We only purchase polished diamonds from established and professional members of the diamond trade with contracts with that ensure their diamonds are conflict-free.

Can I trade in old jewelry towards the purchase of a new item?

Engagement Rings Direct offers a trade-up for the full value of the loose diamond.

1. "Full Value" applies to the value of the loose diamond at the time of purchase.
2. Trade-Up Purchases require a minimum added value of 40% of the original purchase price. (i.e. a new $10,000 purchase must have a minimum of $6,000 trade-up price to receive the $10,000 credit)
3. Engagement Rings Direct reserves the right to inspect and evaluate the diamond for any damages or fraudulent activity.
4. The original grading certificate is required with your return. A service charge of $150 applies to all Trade-Ups accepted without the original diamond certificate.

To receive more information about our Trade-Up policy you may contact our office or call us direct at 212.221.1594.

Do you care or clean for jewelry sold from your site?

All jewelry purchased from Engagement Rings Direct is eligible for prong tightening, re-polishing, rhodium plating and cleaning.
To receive more information about long term care, you may contact our office or call us direct at 212.221.1594.

What is covered by your lifetime warranty?

The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating, only a shipping charge applies. Provided that the loss was not caused by customer mishandling or abuse, this warranty is null and void if work is preformed on any product without the authorized consent of Engagement Rings Direct.
However, even with our lifetime warranty, it is important to have your ring insured. Insurance covers both the loss of the entire ring and the loss of the center diamond.

Do you provide insurance appraisals?

Yes. All finished items are accompanied by a full insurance valuation.

Do you insure jewelry?

No. However, we provide you with an insurance appraisal that you can use to obtain coverage. Jewelers Mutual is a highly regarded insurance company that sells policies online.

Do you have a retail store located in my state?

Engagement Rings Direct does not operate retail locations nor feature jewelry in stores. This decision allows us to maintain low costs and provide emphasis on quality, service and care.
We understand how important it is for our customers to see and feel jewelry. We see clients by appointment in our office in New York – in the heart of the diamond district.
To schedule an appointment, please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

Do you have gemologists on staff?

We have G.I.A Graduate Gemologists on staff in our New York office. All members of our sales team are certified gemologists. If you have any gemological questions please contact our office at 212.221.1594, Monday through Friday, between the hours of 9am - 6pm (EST), or send an e-mail to info@engagementringsdirect.com.

Where are the corporate offices of Engagement Rings Direct?

Our corporate office, Engagement Rings Direct is located in the heart of the New York diamond district.

Engagement Rings Direct
580 5th Avenue Suite 3000
New York, NY 10036